Privacy Policy
Last Updated: [22/06/26]
1. Introduction
This Privacy Policy explains how [Ray-Thletix] ("we", "our", "us") collects, uses, stores, and protects your personal information when you use our website, enquire about our services, book appointments, or become a client.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Contact Details
Business Name: [Ray-Thletix]
Owner: [Raymond Niblett]
Email: [r.niblettrehabandperformance@gmail.com]
Phone: [07518558006]
Business Address: [Chris Tiley Physiotherapy, 24 Earls Ct Rd,
Harborne, Birmingham B17 9AH]
3. Information We Collect
Personal Information
We may collect:
Name
Email address
Telephone number
Date of birth
Emergency contact details
Address (where provided)
Booking and appointment information
Payment records (excluding full card details)
Health and Medical Information
To safely provide personal training, strength and conditioning, soft tissue massage, and injury assessment services, we may collect:
Medical history
Current health conditions
Previous injuries
Medication information
Exercise history
Lifestyle information
Pain reports and symptom descriptions
Mobility and movement assessment findings
Postural assessment findings
Treatment notes
Training programme records
Progress measurements
Body composition data (where applicable)
This information is classified as special category data under UK GDPR.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookie information
4. How We Use Your Information
We use your information to:
Respond to enquiries
Manage appointments and bookings
Conduct health screenings and consultations
Deliver personal training services
Design strength and conditioning programmes
Carry out injury assessments
Provide soft tissue massage treatments
Monitor progress and programme effectiveness
Maintain client records
Process payments
Communicate regarding appointments and services
Meet legal and professional obligations
Improve our services and website
5. Legal Basis for Processing
We process your personal information under one or more of the following legal bases:
Contract
To provide the services you have requested.
Consent
Where you voluntarily provide health information or consent to treatment, assessments, or marketing communications.
Legitimate Interests
To operate and improve our business while protecting your rights and freedoms.
Legal Obligations
To comply with applicable laws, insurance requirements, and professional standards.
6. Health Information
Because health information is sensitive personal data, we take additional precautions when collecting, storing, and processing it.
Health information is collected solely for:
Client safety
Exercise prescription
Injury risk management
Rehabilitation support
Soft tissue massage treatment planning
Monitoring treatment outcomes
We will only collect information that is necessary for providing our services.
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Website hosting providers
Booking and scheduling platforms
Payment processors
Professional insurers
Legal or regulatory authorities where required by law
Healthcare professionals, where appropriate and with your consent
Any third-party service providers are required to handle your information securely and lawfully.
8. Data Storage and Security
We take appropriate technical and organisational measures to protect your information, including:
Password-protected systems
Secure cloud storage
Restricted access to client records
Regular software updates and security measures
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
9. Data Retention
We retain personal information only for as long as necessary to provide services and meet legal, insurance, and professional obligations.
Client records, including health and treatment records, may be retained for up to seven years after the last appointment, or longer where required by law, insurance requirements, or safeguarding obligations.
10. Marketing Communications
If you opt in to receive marketing communications, we may contact you regarding:
Training services
Programmes and offers
Educational content
Business updates
You may unsubscribe at any time.
11. Cookies and Analytics
Our website may use cookies and analytics tools to:
Improve website performance
Monitor visitor behaviour
Understand website usage
You can control cookie preferences through your browser settings.
12. Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data where applicable
Withdraw consent where consent is the basis for processing
To exercise these rights, contact us using the details provided above.
13. Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the: Ray-Thletix
Contact Ray-Thletix (email) for any complaints or unsatisfying services provided.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Information Commissioner's Office
You can find further information on the ICO website:
Information Commissioner's Office